ITSM - ISO 20000 / ITIL

ITSM - ISO 20000 / ITIL

RootSecured’s ISO/IEC 20000 IT Service Management Services

At RootSecured, we specialize in elevating IT service management (ITSM) to international standards, offering comprehensive ISO/IEC 20000 compliance services. This standard, rooted in the IT Infrastructure Library (ITIL) framework, is designed to ensure that organizations can effectively and efficiently manage and deliver IT services that align with customer needs and business goals. Our approach to ISO/IEC 20000 certification is designed to enhance your IT services' quality, efficiency, and reliability.

The Value of ISO/IEC 20000 Compliance

Improve IT Service Delivery: By implementing structured and efficient processes for managing IT services.
Boost Efficiency in ITSM: Identify and rectify process inefficiencies, enhancing the overall effectiveness of IT service management.
Build Stakeholder Confidence: Demonstrate a commitment to excellence in ITSM, fostering trust among customers and stakeholders.

Current Version

2021

Status

Published

Establishing ITSM Excellence with RootSecured

RootSecured’s methodical approach to achieving ISO/IEC 20000 compliance involves:
Defining Scope: Clearly establishing the boundaries and objectives of the ITSM system to ensure targeted and relevant improvement efforts.
Service Management Gap Analysis: Conducting thorough assessments to identify discrepancies between current practices and ISO/IEC 20000 requirements.
Developing and Implementing Processes: Crafting and executing service management processes and controls that comply with ISO/IEC 20000 standards.
Establishing a Service Management Policy: Setting the direction and expectations for service management, aligned with organizational goals.
Training and Awareness Programs: Elevating the competence and awareness of your team regarding ISO/IEC 20000 practices and principles.
Monitoring, Measuring, and Evaluating: Implementing robust mechanisms for continuous assessment and improvement of IT service management practices.
Conducting Internal Audits: Evaluating the ITSM system internally to ensure readiness for external certification audits.
External Audit and Certification: Guiding your organization through the external audit process, culminating in ISO/IEC 20000 certification.
Continual Improvement: Fostering a culture of ongoing enhancement to adapt to emerging challenges and opportunities in IT service management.

Deliverables

What You Can Expect from Us:

An in-depth Executive Report
Remediation guidance and support
A Compliance Certificate, A declaration of your network’s security status.
Continuous support from our technical experts
Tailored suggestions based on industry best practices

01.

Web Application Security

02.

Mobile Security

03.

Web Services & API

04.

Thick Client

05.

Vulnerability Assessment

RootSecured's Commitment

At RootSecured, we’re deeply committed to providing top-tier cybersecurity solutions that address the unique challenges and needs of our clients. Our dedication goes beyond delivering services; we strive to be a trusted partner in your journey towards a more secure digital environment. With a focus on cutting-edge technology, industry best practices, and a client-first approach, we pledge to safeguard your digital assets with the utmost integrity and expertise. Whether it's fortifying your web applications, securing your mobile apps, or any other aspect of cybersecurity, RootSecured is here to ensure your operations are protected, compliant, and resilient against the ever-evolving threats of the digital age.